Free Shipping on all orders

At True Sanctum we are happy to offer our customers FREE ground shipping to all orders anywhere within the contiguous 48 states.

Alaska, Hawaii, Canada & International Shipping

Shipping charges on orders delivered outside the 48 contiguous United States are calculated on a case-by-case basis. 

Simply email us at info@truesanctum to place your order.

Because import fees, brokerage charges, and government taxes are constantly changing, our shipping quotes and charges do not include these fees except for Canada. Unless otherwise stated on the quote, payment of these charges is the sole responsibility of the customer.

True Sanctum cannot cancel any item from an order after the item has been shipped. Please adhere to the following Returns Policy.

Shipping in Multiple Packages 

If your order includes several items, they may ship separately and at different times.

White Glove Delivery Service 

Our White Glove Delivery service is an additional delivery service which allows you to have your bathtub delivered and set up in your home. Please see our White Glove Delivery page for more information.

Authorized Dealers

True Sanctum is an authorized dealer of all of the brands we carry. All of the products we sell on our website carry the manufacturers full warranty.

Delivery Times

Many of our items are shipped directly from the manufacturer and as such we cannot guarantee delivery times. Once your delivery date has been scheduled with the courier they will contact you to agree a date for your delivery. True Sanctum is not responsible for monetary loss caused by late deliveries.

Signature Required at Delivery

All freight items and some parcel items require a signature at the time of delivery. If you are unavailable to sign and receive the shipment, after three attempts the shipping carrier will return the order. You will be responsible for all restocking fees and shipping charges on products that are returned to the manufacturer.

Order Tracking

You can track your order online by visiting our Order Tracking Page.

Freight Delivery Instructions

If at least one of the items on your order is scheduled to arrive with a liftgate service from a freight company, the freight company will call you to arrange an estimated delivery time; please be advised however that delivery times are not guaranteed. You will need to schedule the delivery within two business days from the day you are contacted. Failure to do this may result in storage fees. Storage fees must be paid by the consumer before the shipment is released. The shipment will arrive on a full sized trailer. If a tractor trailer cannot deliver to your ship-to address, you will need to make arrangements with the freight company when you schedule the delivery appointment.

With liftgate service, the crate will be lowered to curbside. DO NOT SIGN UNTIL YOU INSPECT THE ITEM(S) CAREFULLY.

If the ITEM arrives damaged, notate THE SPECIFIC DAMAGE on Delivery Receipt and REFUSE THE SHIPMENT.
IF YOU HAVE ANY QUESTIONS AT TIME OF DELIVERY CALL CUSTOMER SERVICE AT 
1-800-360-3192 IMMEDIATELY

By failing to notate THE SPECIFIC DAMAGE on the receipt you are agreeing that you received the ITEM(S) in good condition and exact quantities and are waiving your rights to a claim. True Sanctum is not responsible for any minor or major damages that are not noted on the delivery receipt.