Our Returns Policy

True Sanctum is committed to delivering excellent customer service and high-quality products. If, for any reason, your shipment is unsatisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following returns policy:

  • Returns can only be made within 90 days of receiving your product(s).
  • All products must be in resalable condition.
  • The product must be free from damages or defects.
  • The product must not have been installed.
  • If the product is returned in a non-salable condition, no refund will be given.
  • You must return the product in its original packaging.
  • You must have a RMA (Return Merchandise Authorization) number issued by True Sanctum when setting up your return.
  • All elective returns are subject to a 15% restocking fee.
  • If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner; returned freight items are subject to a 15% restocking fee and return shipping charges.
  • You are responsible for the return shipping charges.
  • If the product is returned to the incorrect location the restocking fee will vary.
  • All sales are final on products marked “Non-Returnable”.
  • Specially ordered items and custom products are non-returnable.
  • Parcel or freight items that are selectively returned by refusal at time of delivery are subject to a 15% restocking fee.

Start your Return 

Need to setup a return? Start your return using our easy Returns Form.

How to Return a Product

  • You can obtain a RMA (Return Merchandise Authorization) number either by using the return form if included with your shipment or by emailing our Customer Service department. Along with the RMA number, you will receive a ship-to address where your merchandise must be sent. Be sure to include your RMA number with your merchandise.
  • Include all original packing materials, manuals, and accessories included with the product to avoid any additional fees. Please be certain that products are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We recommend that you double box the merchandise to protect it from shipping damage.
  • We recommend returned products include proof of delivery.


We will notify you via email once we have received and processed the returned product. Please allow 10 business days for processing. Refunds will be credited to the original purchasing credit card account number only. Your credit card company may take up to 10 days after processing to post the credit to your account. For international refunds, the amount will be paid in US dollars at the time of purchase. We are not responsible for fluctuations in the exchange rate or any additional credit card charges.